Frequently Asked Questions

Can I talk to someone directly? Yes, with our Live Chat feature. Our hours are:

  • Mon-Thurs: 6-11 pm ET
  • Sunday: 11-7 pm ET

If we receive your message outside of these hours, please allow 48 hours for a response. 

Do you do custom orders? Yes! You can customize the Tumblers w/ Handle for $45 with a name or a short phrase. We'll be adding the customization option to more products throughout the year. When you subscribe, you'll become a Newcastle Native and you'll be the first to know! 

The color on my product looks a little different than the color on the website Why? The color spectrum used for printing is less varied compared to what you’ll see on your computer screen. 

People perceive colors through the visible light spectrum, while computers interpret them through combinations of red, green, and blue (RGB) values, and printers use cyan, magenta, yellow, and black (CMYK) inks. Due to differences in these color models, discrepancies can arise between how colors appear on screens and how they print, leading to variations in the final output.

Who designs your products? We do!

Do you ship internationally? Not yet.

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